오늘날 기업은 규모에 상관없이 지속적 발전을 위한 수익성, 품질 및 테크놀로지를 요구받고 있습니다. 조직은 이러한 외부 압력을 경쟁력있는 이점으로 전환하고자 하는 관리자로서 조직의 비지니스 프로세스에 맞는 효과적인 경영시스템을 개발해야 하며 조직의 전반적인 성과를 지속적으로 개선하기 위한 경영시스템을 시스템적으로 이용해야 합니다.
Stakeholder scrutiny has never been more widespread and intense than today. While the business to business market accepts controlled risk, society and consumers are increasingly moving towards zero risk tolerance.
In turn, regulators and institutions are responding to this with stricter, more comprehensive regulations and detailed reporting requirements. As a result, companies are forced to adapt to the new reality, where legal and regulatory compliance has become the minimum standard.
Companies that excel react to the new conditions by moving beyond compliance as part of a competitive strategy. In this scenario, risk management is becoming core to business and management processes as a way of staying ahead of the game.
Why implement a management system?
How do companies manage the multitude of challenges they are facing? They develop processes and performance standards to measure and meet these challenges; they integrate business principles in management systems.
Some companies take a holistic approach, bringing quality, environment, health and safety issues together in a single system. However, many companies do not extract the full value from their management systems because they are generally perceived as a tool to maintain status quo rather than a means to manage change and improvement. Yet an effective management system must add value to the business, essentially by doing things better, cheaper or faster as the system matures and develops.
The main management system standards emphasise continual improvement. Implementing a management system gives you the opportunity to focus on optimising the areas that matter most to you and your stakeholders.
Why have your management system certified?
There are a number of reasons for a company to have its management system certified by a third party certification body. A ticket to trade is often a strong initial motivating factor. Regulatory requirements may be another reason and the demands of globalisation, with its insistence on more sophisticated processes and more precise accountability of business conduct to a multitude of stakeholders, is yet another. In these cases, companies seek independent assessment and certification of their management systems as a means of documenting compliance.
However, the most compelling reason may simply be that top management see added value in getting a reputable third party to audit their management systems independently, report their findings and document the result by issuing a certificate. Management needs to be ahead of the game and can ill afford incidents caused by lack of control to affect the value of their brand. All companies today are subject to a much higher level of scrutiny from all stakeholders.
The demand for transparency with respect to what footprint you leave on the environment, how safely you manage your operations, and how you continually improve quality are some of the demands businesses face across the world.
So communication on how you manage risk is key to building trust and confidence. The implementation and certification of a management system tell your stakeholders that you have embarked on the journey of continuous performance improvement with regards to quality, environment or safety related issues. External validation helps companies continually improve its strategies, operations and levels of service. Choosing the right certification body guarantees you an objective third party validation and benchmarking of your management system.
It will take you beyond the mere compliance certification onto a path where the approach is risk based. By turning the focus to the risks posing the greatest challenges, you will reap rewards from having embarked on a journey of continual improvement.